Refund policy

Last updated: 26 October 2026

Our returns policy

Moghal Arts accepts return or refund requests for items that arrive damaged, are incorrect, or are materially different from the description agreed at purchase. We do not offer change-of-mind returns or exchanges, including where a correctly described item does not suit a customer's room, taste or preferred dimensions.

This policy does not exclude or restrict remedies available under applicable consumer law, including for defective, deficient or spurious goods or delivery issues where the law provides a remedy.

Antique, vintage and vintage-style pieces

Our collection includes antiques, vintage objects and vintage-style decorative designs. Age-related patina, wear, small variations and restoration expressly disclosed before purchase form part of the agreed description. They do not excuse undisclosed damage, an incorrect item or a material misdescription. Product photographs and descriptions should be read together; contact us before purchase if you need clarification about age, dimensions, materials, condition or working features.

How to report a problem

Email Contact@moghalarts.com or WhatsApp +91 63026 77605 promptly after discovering the issue. Include your order number or proof of purchase, a description of the problem, and photographs of the item and packaging where reasonably possible. Keep packaging and accessories so that we can assess the issue and arrange safe handling.

An unboxing video can help us understand transit damage, but it is not a compulsory condition for considering a valid claim. Reporting an issue later does not, by itself, remove any rights you have under applicable law.

Assessment and return arrangements

We will review the information and explain the appropriate next steps. Depending on the issue and applicable rights, a resolution may include a return and refund, an agreed replacement, or an agreed repair. We will not require you to accept store credit in place of a refund where you are entitled to a refund.

Please contact us before sending an item back. We will confirm the return address and safe packing or collection instructions. For an accepted claim involving damage on arrival, an incorrect item or material misdescription attributable to us, we will arrange the return or reimburse reasonable return costs agreed in advance, subject to applicable law. Please do not send an item to an address found on an old invoice without confirming the return instructions.

Refunds

When a refund is due, we will initiate it without unreasonable delay after confirming the claim and, where reasonably necessary, receiving and assessing the returned item. We will communicate the expected processing timeframe and comply with applicable legal deadlines. Refunds are made to the original payment method where possible; bank or payment-provider posting times can vary. A refund for a qualifying whole-order return includes the amount required by applicable law, including relevant original delivery charges.

What is not covered

This policy does not provide a change-of-mind return right or cover damage caused after delivery by misuse, accidental breakage, unsuitable installation, or alterations made by the customer, unless an underlying defect or another legal right applies. An item being described as vintage, customised or final sale does not remove rights relating to defects, incorrect supply or material misdescription.

Cancellations and order problems

Contact us as soon as possible if you need to cancel or change an order. We will confirm its processing and dispatch status and explain the available options and your applicable rights. If we cannot fulfil a paid order, we will notify you and refund the unfulfilled portion without unreasonable delay.

Contact and consumer complaints

For return requests or complaints, contact Moghal Arts, Hyderabad, Telangana, India, at Contact@moghalarts.com or +91 63026 77605. Please put your order number and 'Return request' or 'Complaint' in the subject or message. Nothing in this policy prevents you from using a consumer forum, regulator or other remedy available under Indian law.