Terms of service

Last updated: 26 October 2026

1. About these terms

These terms govern purchases from and use of the Moghal Arts online store, based in Hyderabad, Telangana, India. Please read them together with our Returns & Refunds Policy and Privacy Policy. Contact us if you need clarification before ordering. Mandatory consumer rights take priority over any inconsistent wording in these terms.

2. Our collection and product descriptions

We sell antique and vintage objects as well as vintage-style and heritage-inspired decorative products. An item's inclusion in an antique-themed collection does not, by itself, certify its age, maker, provenance, rarity or authenticity. Any specific attribution or working feature must be supported by the individual product description or written information supplied before purchase. Nothing in these terms overrides an express description, representation or guarantee we make.

Disclosed patina, wear and restoration can be part of the character of a vintage item. Please review the stated dimensions, materials, photographs, condition notes and included accessories. Display settings and lighting may affect how a colour appears, but material differences from the agreed description remain subject to your consumer rights. Styling props are not included unless stated. Some variants or sizes may share a representative model photograph; the selected listing and dimensions identify what you are purchasing.

3. Placing an order

You must be legally able to enter into a purchase agreement or act with the authority of the person placing the order. Provide accurate contact and delivery details. Check the product, quantity, price and any delivery charges shown before confirming payment. An automated order acknowledgement confirms receipt of the order, not an additional promise about an unconfirmed delivery date or product characteristic.

If an item cannot be supplied or a material listing error affects your order, we will contact you rather than substitute a different item or charge a higher price without your agreement. If the order cannot proceed, payments for the unfulfilled items will be refunded without unreasonable delay.

4. Prices and payment

Prices are shown in Indian rupees unless another currency is expressly displayed. Applicable taxes, delivery charges and the final payable amount are shown during checkout or in a written quotation before you agree to the purchase. Available payment methods are those actually offered at checkout. We do not ask for your card PIN, banking password or one-time password by phone, email or WhatsApp.

5. Delivery and handling

Delivery availability, charges and any stated estimate depend on the item and delivery address and must be confirmed at checkout or in writing. We do not promise a fixed dispatch time or worldwide delivery unless expressly agreed for the order. Please tell us about access restrictions, stairs or installation needs before delivery arrangements are finalised. We remain responsible for remedies required by law if delivery does not meet the agreed terms.

6. Safe use and working condition

Do not assume that an old or vintage-style telephone, gramophone, radio, clock or other object has a particular modern function, connectivity, mechanism or accessory unless stated. Decorative items should not be used for food contact, load-bearing, electrical or other functional purposes without confirmation of suitability. Electrical fittings and installation should be checked by a qualified professional. These precautions do not limit responsibility for a defect or an express claim we have made.

7. Returns, refunds and cancellations

We do not accept change-of-mind returns. Requests involving damaged, incorrect or materially misdescribed items are handled under our Returns & Refunds Policy, without restricting other mandatory legal remedies. Contact us promptly if you need to cancel or amend an order; we will explain the options based on its status and your applicable rights. We do not treat 'antique', 'vintage', 'customised' or 'final sale' wording as a waiver of statutory rights.

8. Website use and intellectual property

Use the website lawfully. Do not interfere with its operation, submit fraudulent orders, misuse customer information or attempt unauthorised access. Our original branding, photographs and written content may not be reused commercially without permission, except where permitted by law. Links to WhatsApp, social media and other third-party services are subject to those services' own terms and privacy practices.

9. Privacy

Our Privacy Policy explains how personal information is handled in connection with the store. Please do not send sensitive payment credentials through enquiry forms or messaging services.

10. Liability and consumer rights

We do not exclude liability or remedies that cannot lawfully be excluded, including rights concerning defective goods, misrepresentation and other matters protected by applicable consumer law. We are not responsible for loss caused solely by a customer's unlawful use or misuse of an item, subject always to applicable law. No general 'as-is' statement in our marketing removes the obligation to supply goods matching the agreed description.

11. Applicable law and changes

These terms are governed by applicable Indian law. Nothing requires you to waive a right to approach a consumer commission, court or other authority with jurisdiction. Updated terms may apply to future purchases; changes do not retrospectively remove rights relating to an order already placed.

12. Contact

Moghal Arts, Hyderabad, Telangana, India.
Email: Contact@moghalarts.com
Phone / WhatsApp: +91 63026 77605
For an order issue or consumer complaint, include your order number and a clear description of the concern.